IT services

BDSG, HGB, AO, KonTraG, GdPDU, FAIT and other laws and professional opinions have a decisive influence on your IT structures. They determine the day-to-day tasks of your IT administration, and above all man-agement of your accounting systems and data. We support you when it comes to implementing the laws and generally recognized recommendations of the relevant associations (accountants, auditors) in your business operations. What’s more, we are up to date. We are informed. We bring your auditing and IT ex-pertise to a head: our IT auditors are registered by the internationally recognized ISACA organization (Information Systems Audit and Control Association). They detect the risks posed by your IT system and we point out possible solutions.

Are your electronically processed financial data secure? Have all of the relevant legislative requirements been considered? Ask us to make sure.

We advise you about all of your issues related to the protection of personal data in your company. In addition to the statutory regulations of the German Federal Data Protection Act, the EU General Data Protection Regulation, and the e-Privacy Regulation governing this sector, there are related laws such as the German Telemedia Act or the Act Prohibiting Unfair Competition that are also relevant.

Our privacy consultants will ensure that you receive competent counseling and that effective and pragmatic processes are implemented in your company so that you can be confident of your compliance with statutory requirements on the one hand and, on the other hand, of your ability to conduct your daily business. 

Do you require flexibility in the support services? We offer the full range of services so that your company can be served as well as possible in this environment. They include the following:

• Quick Check: What is the current level of your privacy protection? We will conduct an initial analysis and then work with you to determine the further specific steps.
• Consultation: Do you require support from time to time? We will be right there whenever it suits you best. 
• Coaching: We will support and train your internal privacy organization as long as you need us.
• Awareness training: We offer training programs from A to Z. For you and your staff. Large-scale events, team training sessions, or one-on-one training.
• Examination of online sites: We make sure your “flagship” is in conformity with applicable laws.
• External data protection officer: Would you like to have full-service support for a number of years? We can provide the services of certified external data protection officers who will counsel you about any issues you have related to privacy.

Pursuant to the EU legislative process, the EU General Data Protection Regulation will enter into force throughout all of Europe on May 25, 2018. All companies in Germany must confront the challenges that will arise from the new statutory requirements. 

Now is the right time to prepare for these changes. Comedia IT. GmbH is your competent partner — when it comes to privacy as well.

Good consulting is measured by successful implementation. We offer you practical consulting and ensure that your projects are realized in a results-oriented manner. Our tasks take consideration of employee motivation and acceptance right from the start. Many years of experience in various sectors, including in the consumer goods industry, the real estate sector, service sector and trade, are a guarantee that we will swiftly familiarize ourselves with your market, tasks and particular requirements. We combine the per-spective of an external observer with the internal knowledge of an employee.

We apply our expertise and experience in the following areas:

• Standardizing your network and Windows environment for migration to new systems
• Structuring your IT organization
• Designing new and optimizing existing systems for IT-supported realization of your corporate processes
• Selecting software and hardware for developing and implementing Project Management
• IT consulting in technical, organizational and HR matters

In the strategic alignment of your IT, we support you in the form of detailed market analyses.

For example, we join our clients in planning utilization of the complex Microsoft product range far into the future with the goal of using the respective hardware and software system combinations for as long as possible.

In-depth knowledge of the relevant manufacturers and their product portfolios is decisive when procuring hardware and software components. Within the framework of your specifications, we select the best product for you from this wide range. Manufacturer and product independence guarantees our neutrality. And the ultimate decision rests with you.

We offer you a wide variety of options for procuring your hardware and software:

• A personal Inside Sales Consultant is available for queries relating to day-to-day business.
• And the corresponding technical departments are available (along with your personal consultant) for more complex matters.
• By phone, mail, fax and email.

Thanks to good and long-term relationships with suppliers, we procure your hardware and software at fa-vorable conditions and by the promised delivery date. Orders raeceived by 4 pm are usually delivered the next working day. Our IT Procurement Management comprises price comparisons and calculations, order handling, order processing and monitoring backorders.

We regard Project Management as an integral component of practically every activity. Managing and steering projects is by no means an end in itself but rather a vital condition for achieving the respective parameters: time, costs, content and quality.

We demand and promote independent and autonomous management within the framework of client projects with specific goals, i.e. adherence to the time-based, financial and personnel framework condi-tions. This starts with the project assignment, tender and performance specifications, project requirements analysis, cost management, project environment analysis and stakeholder analysis, project organization, project communication, project marketing, the milestones, personnel management, reporting and controlling, risk management, quality management and project completion on the technical side of projects. It ends with the human side of each action within our IT organization which is often a decisive factor for the successful implementation of projects: considering the ideas, interests, fears, visions, knowledge and strengths of those involved.

It’s up to you to decide the tools and intensity to be applied to the planning aspect of an IT project. You initiate the project and we provide the expertise. We supply you with qualified project managers who adapt to what you wish to implement in a project. We work alone or within a team. Both with internal and external employees – and, most importantly – together with you and your existing service-providers. From consulting through coaching, from partial through comprehensive project management.

Projects are always on the ball – so are we!

Our service desk set up in accordance with ITIL is available on working days from Monday to Friday, 8 am to 6 pm (we can also offer you a 24/7 service). The service desk means that a competent contact person is available at a central phone number (and an email address) to handle most queries and problems.

We support you in everyday IT issues. Apart from first-level support, we also stand for first-class, reliable and prompt second-level and third-level support. These teams work in the background and handle all cases which cannot be solved directly on the phone. That's where we tackle the underlying causes in order to avoid repetitive errors. Current support queries, various modifications to IT infrastructures and service is-sues are handled on the basis of process-oriented methods.

We support your users with:

• application problems by your programs
• new requirements and change requests for matters relating to your IT environment security
• emergency situations (data losses, break-ins, espionage)
• and everything you need to handle your work with information technology.
• You can avail of solutions from the knowledge database in our support organization containing well over 100,000 support queries.
• Thanks to our internal organization, you receive central assistance without any compromises in terms of individual support.

You are probably familiar with the typical practice by various IT service-providers passing the buck to yet another supposedly suitable service-provider. We represent your interests and, using our detailed IT ex-pertise, coordinate suppliers to obtain a constructive solution.

We integrate all of the components of a comprehensive IT infrastructure under a single roof. You have a contact person for all components of your EDP at all times. We ensure permanent operability and devel-opment of your IT environment.

Wide area networks or location connectivity (WAN) via various technologies or your in-house network (LAN) are issues where we are the right people for you to talk to.

All of the conceivable components such as network printers or scanners, for example, are integrated and operated for you in the IT infrastructure.

The server rooms typically house all of the central and valuable components of the IT infrastructure. This is where we strive to minimize the risks of an operational failure and its probability of occurrence. This in-volves analyzing risks such as breakdown, maloperation, water, fire, burglary, theft, vandalism etc., warding them off taking consideration of your specifications.

Emergency power supply (EPS), air-conditioning, fire-extinguishing systems, access control systems and structural measures are elements which we plan, implement and operate for your company taking con-sideration of your respective requirements.

In the form of Zitis – the standardized IT environment under Microsoft Windows – we offer you an inten-sively researched and tested implementation. The standardized IT environment provides you with a configuration which is the same on all PCs and similar on all servers, ensuring equal compliance with flexi-bility, availability, stability, performance and security. And it goes without saying that we also handle operation of all your servers and systems.